Question 1

Agent Email is a Cisco Unified CCX feature available in which of these packages?

Accepted Answer

Correct answer: B

Question 2

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)

Accepted Answer

Correct answer: ACD

Question 3

Which deployment option is invalid for Cisco Unified Contact Center Express?

Accepted Answer

Correct answer: B

Question 4

If you use skills-based routing, where is the agent selection criteria defined?

Accepted Answer

Correct answer: A

Question 5

Which type of information is available from the Cisco Unified Contact Center Express Control Center?

Accepted Answer

Correct answer: C

Question 6

A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will
be able to service voice calls via Cisco Agent Desktop in this scenario?

Accepted Answer

Correct answer: C

Question 7

Which three components are installed from the Cisco CRS Installer media? (Choose three.)

Accepted Answer

Correct answer: BCF

Question 8

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

Accepted Answer

Correct answer: A

Question 9

In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco
Unified CCX Editor step creates a new prompt that can play out the number?

Accepted Answer

Correct answer: B

Question 10

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

Accepted Answer

Correct answer: C