Question 1

Which sources should be used to uncover customer barriers?

Accepted Answer

Correct answer: D

Question 2

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical
step to focus on for the customer’s lifecycle journey?

Accepted Answer

Correct answer: B

Question 3

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the
Customer Success Manager take next?

Accepted Answer

Correct answer: B

Question 4

Which scenario represents a use case expand opportunity?

Accepted Answer

Correct answer: D

Question 5

What is a business adoption barrier?

Accepted Answer

Correct answer: B

Question 6

Which term describes the gap between the features and functions customers purchases and the features and functions customers use?

Accepted Answer

Correct answer: A

Question 7

Refer to the exhibit.

From SurePassExam
https://www.surepassexam.com/820-605-exam-dumps.html (124 New Questions)
The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively
using the product (shown with the blue line). Which statement about the customer is true?

Accepted Answer

Correct answer: D

Question 8

You notice a decline over time in your customer’s usage of your product. Which action do you consider?

Accepted Answer

Correct answer: C

Question 9

Which outcome is the best that a Customer Success Manager can achieve for a customer?

Accepted Answer

Correct answer: C

Question 10

Which two actions are in adoption campaign? (Choose two.)

Accepted Answer

Correct answer: BC