Question 1

Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Accepted Answer

Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/overview

Question 2

HOTSPOT
A company plans to synchronize LinkedIn Campaign Manager with Dynamics 365 Marketing to determine who is looking at their LinkedIn advertisements. What
happens during synchronization? To answer, select the appropriate option in the answer area.

Accepted Answer

Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen- integration

Question 3

HOTSPOT
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Accepted Answer

Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing- email https://docs.microsoft.com/en-gb/dynamics365/marketing/set-upevent-portal

Question 4

A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing.

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The company wants to ensure that they can implement key marketing features without requiring any customizations.
Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Accepted Answer

Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/manage-event- sponsorships https://docs.microsoft.com/engb/dynamics365/marketing/event- management https://docs.microsoft.com/en-gb/dynamics365/marketing/event- management

Question 5

HOTSPOT
A company plans to implement Dynamics 365 Customer Voice.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Accepted Answer

Explanation/Reference: Reference: https://docs.microsoft.com/en- gb/dynamics365/marketing/custome r-voice

Question 6

HOTSPOT
A company plans to implement Dynamics 365 Sales to manage sales pipelines.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Accepted Answer

Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/customize-business-process- flows

Question 7

DRAG DROP
A company has a Dynamics 365 Sales implementation. The company wants to perform the following activities:
View LinkedIn information from within Dynamics 365 Sales. Validate Dynamics 365 Sales data by using data from LinkedIn.
Which products should you use to perform each task? To answer, drag the appropriate products to the correct tasks. Each product may be used once, more than

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once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Accepted Answer

Reference: https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-sales/linkedin-sales-navigator-data-validation
https://www.linkedin.com/learning/dynamics-365-linkedin-sales-navigator-integration-2/install-the-linkedin-sales-navigator-widget

Question 8

HOTSPOT
You are a sales manager working for a paper manufacturer.
You need to create customers in Dynamics 365 Sales and attach the customer’s contract to the customer record as a PDF file. Which record type should you
use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Accepted Answer

Reference:
https://www.inkeysolutions.com/blogs/attach-files-to-notes-record-of-microsoft-dynamics-365-crm-ce-from-the-d365-crm-custom-portal/

Question 9

You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales.
You need to review the timeline for a case that you are managing.
Which type of activity appears in the case timeline?

Accepted Answer

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-create-a-case

Question 10

DRAG DROP
A company plans to implement Dynamics 365 Customer Service.

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Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses. You need to create a glossary for
employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more
than once, or not at all. Each correct match is worth one point.

Accepted Answer

Reference:
https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core-components