Question 1

The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the
Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was
unable to clearly test the functionality based on a given persona.
Which step should the BA take next?

Accepted Answer

Correct answer: C

Question 2

Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements
and is translating them into user stories.
What should the user story focus on?

Accepted Answer

Correct answer: B

Question 3

The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation.
Which characteristics make a user story successful?

Accepted Answer

Correct answer: C

Question 4

Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

Accepted Answer

Correct answer: A

Question 5

During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the
functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?

Accepted Answer

Correct answer: C

Question 6

The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is
Closed/Won for a sales team user story.
During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?

Accepted Answer

Correct answer: A

Question 7

A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and
opportunity owners once a quote has been accepted.
What should the BA do during UAT to ensure the solution meets the requirements?

Accepted Answer

Correct answer: A

Question 8

The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers
want to see all contracts when the discount is greater than 20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into
other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?

Accepted Answer

Correct answer: A

Question 9

Business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the for salesforce Customer Data Platform (CDP) and notices
they are too large. The BA recommends that the large Dries be broken down into smaller stories which will decrease the future level of effort for subsequent ac.
Which activity will be mast impacted by breaking down the user stories?

Accepted Answer

Correct answer: C

Question 10

A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA
created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings."
Which mistake did the BA make when creating this story?

Accepted Answer

Correct answer: A