Question 1

If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?

Accepted Answer

Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-service.html

Question 2

If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?

Accepted Answer

Reference: https://community.servicenow.com/community?id=community_article&sys_id=2a3c8b32db dfd74054250b55ca961930

Question 3

What determines if a user can view a Knowledge article?

Accepted Answer

Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/task/t_SelectUCArticle.html

Question 4

How does ServiceNow know which HR Template to use on an HR Case?

Accepted Answer

Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-task-template.html

Question 5

If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to
generate an HR document for the Case?

Accepted Answer

Reference: https://community.servicenow.com/community?id=community_article&sys_id=95ef3353db2 b1700feb1a851ca961945

Question 6

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

Accepted Answer

Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ManageRoles.html

Question 7

When does the HR Template populate information on the HR Case form?

Accepted Answer

Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-case-template.html

Question 8

In the HR Guided Setup Module, the Configuration View displays which of the following for a Category? (Choose three.)

Accepted Answer

Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/reference/r_HRConfigViewPage.html

Question 9

If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?

Accepted Answer

Reference: https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/hr-service-delivery/hr-service-delivery-rns.html

Question 10

If the Audience field has been configured on a Lifecycle Event Activity, what will the system
do if the subject person does not meet the criteria for that Activity?

Accepted Answer

Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-lifecycle-event-activity.html